Guests | Spare Space Help Center

Guests

Everything Spare Space guests need to know about booking inspiring spaces.

44 articles

Reviews

Why do I have to write a review?

How do I edit my review?

How much time do I have after my booking to write a review?

How do I view reviews written about me?

How do I write a review for a booking?

Payments

How does the payment system work?

What forms of payment do you accept?

How do I get an invoice for my booking?

What is the Spare Space Platform fee for guests?

How does Goods and Services Tax (GST) work?

Overtime, Damages & Extra Charges

What if there are pre-existing damages when I arrive for my booking?

What is the overtime rate?

What happens if I damage something in a space?

What if I need the space longer than I've booked?

How does overtime work?

Missed Expectation

What do I do if there is an issue resulting from a booking?

What do I do if the space looks nothing like the listing photos?

What happens if we leave behind personal items after our booking?

What do I do if I have a problem with the host or space?

What do I do if a host doesn't show up or I'm unable to access the space?

What do I do if my host is unresponsive after the booking is confirmed or the day of the booking?

Getting started / General (Hosts)

What are the guidelines for content submitted on Spare Space?

Getting Started / General (Guest)

What type of spaces can I find on Spare Space?

What are the benefits of booking through Spare Space?

How do I create an account to book a space?

How can I prepare myself to be a great guest?

Spare Space 101: Getting Started

Finding a Space

How do I find the right space for my booking?

Editing & Perfecting Listings

How to edit overall space details?

Contacting Hosts

Can I have the email or phone number of a Host?

How long does a host have to respond to my booking request?

What do I do if a host is unresponsive?

Cancellations

What is the cancellation and refund policy?

Can I cancel my booking?

How do I cancel a booking?

Booking a Space

Can a space have security cameras?

How do I book a space using Instantly Book?

Are there restrictions on how I can use the space?

What can Hosts charge for?

Is a Permit Required for My Booking?

Account Changes

How do I change my password?

Can I have more than one email or account holder?

How do I deactivate my account?

How do I change my email?

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About Us Blogs Articles List your Space

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